Special Orders — If We Don’t Have It, We’ll Get It
We’ve Always Been the Special Order Store
This is the part of the business we’re proudest of, and it’s been true since 1969. A customer comes in looking for something we don’t stock, and instead of shrugging, we find out whether we can get it. Usually we can.
It’s not a service we added. It’s how a real local store works, and it’s the reason people who could order online come to us instead.
How It Works
- Tell us what you need. Call the St. George store or send us an email. Brand name and product name is enough — if you’re not sure, describe it and we’ll figure it out.
- We’ll tell you straight away if we can get it. There are some brands we can’t order, and we’d rather tell you up front than leave you waiting. If we can’t, we’ll say so.
- Place the order. We take a deposit when the order goes in.
- We call you when it arrives. Turnaround runs anywhere from a few days to a few weeks depending on the supplier — we’ll give you an estimate when you order.
- Pick it up in-store.
What We Can Order
Most of it. If it’s in the natural health and food world, there’s a good chance we have an account or can open one.
- Vitamins and supplements — brands we don’t stock, or sizes we don’t normally carry
- Bulk herbs and spices outside our regular 400+
- Bulk grains, beans, and flours, including 25 and 50 pound bags
- Groceries and specialty foods
- Health and beauty products
- Essential oils
- Sports nutrition and protein
If you’ve been buying something on Amazon because nobody local has it, ask us. You may be surprised.
Why Bother, When You Could Just Order It Online?
Fair question, and here’s the honest answer.
You get to ask someone whether it’s the right product before you buy it. You’re not guessing from a listing. If it turns out to be wrong, you’re dealing with a person four miles away instead of a return label.
And the money stays here. We’re a family business in our third generation with a fourth working the floor. Every special order is a reason we’re still around.